FAQ- Energie Candle Studio

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FAQ

Here you will find the answers to our most common questions

There are two ways of spreading light: to be the candle or the mirror that reflects it

Thousands of candles can be lit from a single candle, and the life of the candle will not be shortened.

A candle loses nothing by lighting another candle

Headaches and allergies often stem from two primary culprits: paraffin wax and phthalates, both commonly found in many brands, even luxury candle makers. At Energie Candle Studio, we take a different approach. We proudly use 100% all-natural ingredients, ensuring our products are phthalate-free. While our wax melts contain only a minuscule amount of food-grade paraffin, we prioritize your well-being above all else. Your health matters, and we’re committed to creating candles that are as safe as they are beautiful.
Every candle is handcrafted in my home studio in Madison, Alabama. I personally create each one, ensuring there’s no mass production or machinery involved. This dedication to craftsmanship means you’ll always receive a high-quality product made with love.

Trimming the wick to 1/4" before lighting each time is important to keep the flame from developing a flame that is too tall, which can be hazardous. A large flame can be a fire hazard, develop soot on the inside of the jar, and result in a candle that doesn't perform to its best capabilities. Also, be sure to discard the trimmed piece of wax and don't allow it to remain inside the candle. This can also be a potential fire hazard
On the first burn, make sure you burn the candle until you get a full pool. A full pool is when the wax melts all the way to edge of glassware (approx. 3-4 hours) or round jars (approx. 1-2 hours).
Blowing out the flame before a full pool is achieved will result in candle burning unevenly and the wick will drown out the flame over time.

Processing time is 3-5 days. Domestic shipping can take up to 7 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for large domestic orders. (over $99.00. Check the cart to see the current deal on free shipping.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

All our products are subject to quality control.

Our warranty provides a guarantee against defects in wicks and/or wax.

If you are having issues with your candle, just send us an email with a picture and if we can't fix it, we will replace it at no cost.
Subscriptions are billed on the 25th of each month. ex: If you order a subscription on Dec. 21, you will be billed on Dec 25 each month

Most Common Questions