FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
Are your products safe for those with allergies
Yes! Our candles are phthalate-free, paraben-free, and toxin-free.
Are your products eco-friendly?
Yes! Sustainability is most important to us. Our products are:
- Made with vegan, non-toxic, coconut wax and olive oil.
- Poured into recyclable and reusable glass jars.
- BPA-FREE plastics for all of our lotions and spray bottles
Do you offer FREE shipping
Yes. Any orders that are above $99.00 qualify for Free Shipping. (US Only)
Do You Have FREE International shipping?
Yes! Orders over $500.00 qualify for free international shipping.
Do you offer gift packaging?
Yes! Reach out to us if you are looking for a personalized label or thank you card that is catered to someone personally. Each candle comes with
- A candle care information
- A thank-you card with a discount code for future online purchases.
For personalized gift orders, contact laura@energiecnc.com.
How do I check on my order
You can check the status of your order online. Alternatively you may contact our Customer Service email laura@energiecnc.com Please provide your order number when making enquiries.
Do you ship Internationally?
YES! Energie Candle Studio delivers anywhere in the world..
Who do I contact if I have a problem?
Please visit theContact Ussection if you have a complaint, or e-maillaura@energiecnc.com.
Do You Accept Influencer Collaboration Requests?
Yes! We are accepting incoming partnership or collaboration requests. We want our products in the hands of everyone! A member of our team or a reputable media agency working on our behalf will initiate contact directly should a potential partnership opportunity arise. We’re grateful for your interest in working together and encourage you to stay connected with us through our social channels.
What makes your products unique?
- Signature scents inspired by earth
- Eco-Friendly Wax for a clean burning candle
- Essential Oils sourced from around hte world
- Eco-conscious ingredients, every ingredient is carefully thought about. We don't like "ucky stuff"
- Multi-sensory experience, combining fragrance, sound, and aesthetic appeal. Our candles are not just candles. They are an experience.
Are your products Gluten-free. (I'm not eating them though)
Yes. All of our products are 100% Gluten-Free. My son has celiac so everything in my home must be gluten-free.
Can I use your products if I have cancer?
Absolutely. In 2023 I was diagnosed with Breast Cancer. Being a single mom of 3, bills still needed to get paid. I made all candles, lotions, sprays while I had cancer and while I went through chemotherapy and radiation. Had no issues at all. Today I am cancer-free.